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PRIVACY AND SECURITY POLICY

 

At Esmée Bo., we’re committed to protecting the privacy and security of all of our customers and site visitors. We take your privacy and payment security as seriously as you do, so if you have any questions that we haven’t answered on this page, please contact us HERE

 

Payment Security

 

We know how important online security is to our customers, and we want you to feel confident and safe when shopping with us. We have a very secure system in place and will continue to invest in the latest technologies to combat new threats and provide the highest level of security.

 

Every single online transaction on Esmée Bo. is protected by Secure Sockets Layer (SSL) technology. This is the internet gold standard, and is the tool used by huge multi-national organizations and government bodies to encrypt data transmitted from a website. If you can see a padlock symbol in your browser bar, then you’re on a site protected by SSL.

 

SSL offers complete protection for details transmitted through our secure checkout process, but it cannot protect email correspondence. Emails are vulnerable to attack, so it is important never to send orders via email, as we cannot guarantee the safety of the information they contain.

 

Esmée Bo. respects your right to security, and we will take every possible measure to protect it. However, we cannot accept liability for any losses if a third party gains unauthorized access to the data you provide while using our site.

 

Is my payment secure?

 

To ensure safe shopping, all payment details and personal information is protected by the strong SHA-256 and 2048-bit RSA keys SSL certificate. SSL (secure sockets layer) is the standard internet encryption technology to scramble your personal data when you transmit it to us. This internet encryption technology is widely used by businesses, organizations and authorities to scramble your personal data. You can be confident that no one will see your payment information but us.

 

I still have questions, how do I contact you?

 

If you have questions about payment security, or any aspect of our Privacy and Security policy, please contact our customer care team who will be happy to help.

 

Data Security

 

To deliver the high-quality service you expect from us (not to mention your products), we have to collect personal information about each of our users. We understand just what a responsibility this is, and will continue to make every effort to ensure the security of your data.

 

Do you store any of my personal information?

 

We may collect and store some personal information about you, such as:

 

        Information needed to register with the site – this includes your title, name, and contact information, as well as your invoice and delivery address.

        Details of any purchases you make through the site.

        Billing information – this includes your credit card number and expiry date.

        Information on how you interact with the site – this helps us monitor and improve the user experience.

 

How do you use my personal information?

 

Esmée Bo. only stores the information you give us while your account is live, or while it is necessary to provide services to you. We may also keep your details on file after this point if you have contacted our customer care team and we need your information to provide support or analyze the performance of our staff.

 

We use your information to:

 

        Complete your purchase transaction.

        Keep you informed of your order status.

        Identify your product and service preferences.

        Notify you on the latest product promotions and offers that may be of interest.

        Improve our product selections, customer service, and overall shopping experience.

 

Do you share my personal information?

 

We respect your privacy and will never disclose any of your personal information without your permission, except as expressly set out on this page, our Terms and Conditions or our Terms of Sale

Can I opt out of your mailing list?

 

You have the right to unsubscribe from our mailing list at any time. There will be an ‘unsubscribe’ link at the bottom of every marketing email we send which you can click to opt out. Alternatively, if you have an online Esmée Bo. account, you can easily unsubscribe from the ‘My Details’ page.

 

Cookies

 

A ‘cookie’ is a small data file stored on your computer’s hard drive by your web browser. It helps websites recognize your computer.

 

Do you use cookies?

 

Esmée Bo. uses cookies to enhance your shopping experience.

 

What do you use cookies for?

 

We use cookies to keep track of what you have in your shopping cart. They also help us to recognize you when you return to the site, and keep a record of the pages you clicked on during your visit.

 

Our cookies do not contain any personal information about you; we only use them to recognize you and establish your preferences for our site.

 

Can I delete cookies?

 

By visiting our site, you agree to the use of cookies. If you are not comfortable with this, we recommend that you remove them from your computer. You will find instructions on how to locate the file or directory cookies are stored in on the ‘help’ tab of your browser.

 

Remember, deleting or disabling cookies will affect your user experience and could mean you are unable to take advantage of certain features of our site.

 

Click here to find out more about cookies.

 

Links to and from other sites

 

You may arrive on our site through a link, or discover links from our site to other websites. These links are designed to enhance your shopping experience, helping you to find relevant information or discover new products easily.

 

Each site, no matter what it is linked to, has its own set of privacy policies and practices. By accessing the site you agree to be bound by them, so we recommend that you check the policy of each website you visit. Esmée Bo. cannot take responsibility for the privacy policies and practices of sites linked or linking to ours.

 

Esmée Bo. Terms and Conditions

 

Changes to our Privacy Policy

 

We are committed to protecting your privacy and security. We may update our Privacy and Security Policy from time to time as we implement the latest technology or adapt to combat new threats. Keeping an eye on this page is the best way to stay up-to-date with our current policy.

 

This page was last updated 28-4-2016

 

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