We truly hope that you love your Esmée Bo. product as much as we do but, should you change your mind, you can return your item for a full refund or exchange up to 14 days from purchase.
Esmée Bo. is happy to exchange unworn, undamaged items, provided they are returned in their original packaging and within 14 days of the initial order being placed. We cannot offer refunds on jewelry lost or damaged in transit, and strongly suggest that you return your order via a courier or traceable delivery service. Please be aware that you are responsible for the cost of shipping return items, Esmée Bo. is not responsible for any postage expenses or import and duties charges you may incur.
Once we have received your return, we will process your order as promptly as possible and credit your payment card with the full purchase amount. Please keep in mind that this transaction can take up to seven working days to process. If there is an issue with your return, a member of the Esmée Bo. customer care team will be available to help you.
Please contact our customer care department HERE before returning any items. They will require your invoice number and will confirm that your order is valid for a refund. You will receive this confirmation via an email which will also detail our return address.
Each of our products can be exchanged once for items of the same or greater value. If you wish to exchange your order, please contact our customer service department with your invoice number and details of the item you would like to exchange it for. Our team will then check the availability of your new piece and will provide an address for you to send your original item to.
Please be aware that we cannot refund any import or duties costs you may have incurred on the original item. The shipping of the second item will also be subject to the duties and import charges of your region and will be your responsibility. We recommend that you contact your nation’s customs authority if you are concerned about the final cost.
We would like to kindly remind you that all jewelry being exchanged must be received in its original packaging, unworn and undamaged. We cannot accept responsibility for jewelry lost or damaged in transit, and strongly suggest that you use a courier or traceable delivery service to return exchange items.