Our international warranty is a guarantee of service, quality, and beauty. Should your jewelry need to be repaired or replaced within 12 months of purchase, you can rest assured that we will take care of it.
Esmée Bo. jewelry is made to the highest standards and our guarantee is valid under normal use conditions. You will need to contact us to arrange a repair, and we kindly ask that you do so before sending your item. This gives our jewelers a chance to prepare, and ensures we have the necessary supplies to repair your piece when it arrives at our studio.
Stones that are broken or missing when we take delivery of the jewelry will incur an additional charge for repair, so we recommend that you wrap the parcel well to avoid damage. Esmée Bo. cannot take responsibility for packages lost in transit, we strongly recommend that you use a dedicated courier or tracked delivery service.
Esmée Bo. guarantees that all the gemstones featured in our pieces are high quality, natural stones.